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How to Allow Camera and Microphone Access
If you are having trouble accessing your camera and microphone on our platform, there are a few steps you can take to ensure that they are enabled and ready to use.
Check for Other Apps Using the Camera and Mic
Before using our platform, make sure that no other apps are currently using your camera and microphone in the background. This can cause conflicts and prevent our platform from accessing your camera and microphone.
Some common apps that may use your camera and microphone in the background include Teams and Zoom. If you have these apps open, make sure to close them before using our platform.
Grant Permission to Camera and Microphone
In order for our platform to access your camera and microphone, you will need to grant permission for them to be used. This is a standard security measure to protect your privacy.
Provide microphone and camera permission
Provide microphone and camera permission
Google Chrome:
Allow Camera and Microphone Access:
Check your site permissions in Chrome. Make sure you allow camera access on the site you want to use.
You can allow all sites to use your camera or just the specific site you’re interested in.
Click the camera or microphone icon in the address bar to manage permissions.
Change Permissions in Settings:
Click the menu button (three vertical dots) > Settings.
Go to Privacy & Security > Permissions.
Under Camera and Microphone, adjust permissions for specific websites.
Mozilla Firefox:
Use Prompts:
Open Firefox and go to the desired site.
A pop-up will ask for permission to use your camera and microphone. Click “Allow.”
You can also manage permissions in Firefox Settings > Privacy & Security > Permissions.
Change Permissions in Settings:
Click the menu button > Preferences.
Go to Privacy & Security > Permissions.
Adjust camera and microphone permissions for specific websites.
Microsoft Edge:
Immediate Access:
Click the camera or microphone button in the bottom menu toolbar.
Allow access when prompted.
If not prompted, click the lock icon next to the URL and select “Allow.”
Change Permissions in Settings:
Click the three vertical dots > Settings.
Go to Cookies and Site Permissions > Camera or Microphone.
Turn on “Ask before accessing.”
Apple Safari:
Immediate Access:
Click the camera or microphone button in the bottom menu toolbar.
Allow access when prompted.
For a smoother experience, click the red video or microphone button on the right side of the URL and select “Always Allow.”
Change Permissions in Settings:
Click Safari > Preferences.
Go to the Websites tab > Camera or Microphone.
Adjust permissions for specific sites.
Remember that blocking camera and microphone access may affect certain features on websites. Always choose wisely based on your needs! 📷🎙️
Troubleshoot audio issues in memoriaCall
Here’s how to troubleshoot if you can’t be heard in a meeting. Browser specific if you are using Chrome, use this link - Use your camera & microphone - Computer - Google Chrome Help
If you are using Firefox, follow this link - How to manage your camera and microphone permissions with Firefox | Firefox Help (mozilla.org)
If you are using Edge - Microsoft Edge Microphone - Microsoft Community
For safari - Control access to the microphone on Mac - Apple Support (IN)
Restart your browser
Mac computer settings might prevent Meet from using the microphone. If this happens, restart the Chrome Browser. If that doesn't work, restart your computer, then increase the microphone volume in your system’s settings.
If using an Apple® Mac® computer, you might need to:
Restart your browser or computer.
Adjust your computer's microphone volume control.
On computers using macOS® Mojave® version 10.14 or later, adjust your microphone system settings.
Unmute yourself
Other people can mute you to reduce background noise, but they can't unmute you.
Turn on your microphone.
At the bottom of the screen, click Mute on
.